Thursday, July 10, 2014

Outlook 2011: Junk Mail Protection Greyed Out

According to this Microsoft KB, people using Outlook 2011 and Exchange 2013 are unable to access the tool-bar item "Junk e-mail protection" because the item is greyed out.

However, one of our clever system admins in Warsaw discovered that if you first open Outlook Preferences and then go to Tools in the menu bar, Junk E-mail Protection magically comes back.

I haven't done thorough testing but it appears that using this work-around does enable client-side Junk mail filtering configuration.

Wednesday, July 2, 2014

Attempting to enter a Windows Server product key returns "Unacceptable Character"

When attempting to activate a Windows 2008 R2 server we tried to type (and cut/paste) the license key and received an error "Unacceptable Character".  The fix was to enter the activation key through the command line:

slmgr.vbs -ipk [product code]

You can then activate the server with this command:

slmgr.vbs -ato

Monday, June 16, 2014

OS 10.9 Mavericks keeps prompting to unlock "Local Items" keychain

After migrating a machine to Mavericks, or after binding a Mavericks machine to a new domain, we were getting repeated prompts to unlock the "Local Items" keychain.  No password would unlock the items.

The following steps resolve the problem:

  • Go to ~/Library/Keychains (user's Keychain folder)
  • Look for a folder that is a long series of numbers and letters: "ADS676BB8-CEJD-45..."
  • Delete the folder and IMMEDIATELY restart the Mac
You should no longer be prompted for the Local Items keychain password.

Note: after you restart a new folder with a similar name as the old one (a long series of numbers and letters) will appear in ~/Library/Keychains.  Don't panic, this is normal behaviour.  The new folder corrects the problem.

Wednesday, March 5, 2014

Unable to search the GAL in Lync 14 on 10.9 Macs

We have received many reports that OS 10.9 Macs using Lync 14 are unable to search the Global Address List (GAL).  When a name is entered into the search field no results are returned.

The root cause appears to be two missing files in the user's Microsoft Lync Data/[user's sip name] folder:  GalContacts.db and GalContacts.db.idx

If a computer that was running Lync 14 was upgraded to 10.9 from 10.8 or earlier there is no problem searching the GAL from within Lync.  The problem occurs on 10.9 Macs with fresh Lync installs.

The fix is to copy GalContacts.db and GalContacts.db.idx from a working computer to the non-workign 10.9 Mac.
  • Install and configure Lync on the 10.9 Mac
  • Log into Lync with the user's AD account credentials
  • Close Lync
  • On a computer that has a working Lync GAL go to ~/Documents/Microsoft User Data/Microsoft Lync Data/
  • Open the "sip_[]@[]" folder.  ie:
  • Locate the GalContacts.db and GalContacts.db.idx files and copy them to a USB stick or the network
  • On the 10.9 Mac with the new Lync install go to ~/Documents/Microsoft User Data/Microsoft Lync Data/sip_[]@[] and import GalContacts.db and GalContacts.db.idx files
  • Launch Lync and test the GAL search