Friday, March 17, 2017

Setting the default home page in Safari with Casper

The first step is to create a .plist file:

Save the file as plain text with a name ""

Log into the JSS
  • Create a new Configuration Profile
  • On "General" tab set the"Level" to "Computer Level"

  • Select "Custom Settings" from the left-hand column
  •  Upload the .plist file you created earlier
  • Ensure the "Preference Domain" is ""
  • Scope it to the computers you want the preference applied to
We have had good luck with this method.

Thursday, October 27, 2016


Chrome users were unable to get to the Google search page and were receiving a "This web page is not available" message.  The page itself displayed an error: ERR_QUIC_PROTOCOL_ERROR

Other web pages loaded fine and Google was accessible from other browsers.

It turns out that the problem was/is an experimental feature called Quick UDP Internet Connections (QUIC) that is designed to speed up secure browsing.   Turning off this feature enabled Google to load correctly in Chrome:

  1. Open Chrome
  2. Open a new tab
  3. Type "chrome://flags/" in the address bar
  4. Find "Experimental QUIC protocol"
  5. Select "disable" from the drop-down menu
  6. Restart Chrome

Saturday, October 22, 2016

Microsoft Lync wants to use the OC_KeyContainer_

When opening Lync 2011 I was being presented with the following error:

The fix is to close Lync, navigate to ~/Library/Keychains and remove the OC_KeyContainer file.

Monday, July 4, 2016

Where is the Outlook 2016 for Mac Database?

Outlook 2016 for Mac stores its database in:

~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/

If the application does a database rebuild, it will make a backup copy of the database and place it into the above folder.

Despite what Microsoft says, Office 2016 is just as prone to database problems as Outlook 2011.  The difference is that in Outlook 2016 there is no manual way to do a database backup- the app does them automatically. 

We have found that many users that have been moved from Office 2011 to 2016 are prompted to repair the Outlook database.  In some cases it happened so often that we had to move them back to Office 2011.

In fact, just as I was writing this my Outlook 2016 did a rebuild.  This was after a completely fresh install two days ago.  Thankfully I kept Outlook 2011; it is solid as a rock.