Tuesday, November 11, 2008

Can not search default Contacts folder in Outlook

Problem: Users are not able to search the default Contacts in Outlook. Right-clicking and going to Properties/Outlook Address Book displays the "show this folder as an Outlook address book" field greyed out and unticked.

Solution:
  • In Outlook, Choose Tools->Email Accounts...
  • Select Add a new directory or address book, then click next.
  • Select Additional Address Books, then click next.
  • Choose Outlook Address Book from the list, then click next.
  • You will have to close Outlook and open again for changes to take effect.
  • You will then be able to select the Show this folder as an email Address Book from the Outlook Address Book tab within the Contacts properties
General info about making Contacts searchable (but not specifically this fix): http://support.microsoft.com/kb/287563

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