Mail problems checklist

For VPN access:
LDN SML RAS
There is now a VPN user group created by default in each OU but make sure it is a member of the SML RAS group

For IT staff to modify Exchange settings in the user’s AD account:
EMEA Exchange View-Only Admins

For IT staff to create a new user:
EMEA GIS Exchange2003 Reg Settings Group Admins

Newly created user must be in this group:
EMEA GIS Exchange2003 Registry settings

In order for an IT guy to add computers to the Non-Restricted Workstation group, the IT guy must be a site-level full admin not a brand-level full admin.
Example: SHM 11ATUR Full Admins and not SHM 11ATUR MEW Full Admins

If no one can send to a DL make sure the group type is set to UNIVERSAL

If a user is unable to receive internal mail make sure they have a NOTES entry in their E-mail Address tab with an address of user name@NAExchange. Also make sure they have a tick in “Automatically update e-mail addresses based on recipient policy” under the E-mail Addresses tab (this is very important for new users especially).

(Generally, not being able to receive internal mail means that they are missing or have a misspelling in their @corp.... address)

If the user receives a “Mailbox Closed” message from System Administrator it means their mailbox is over the size limit.

Name changes not showing in the GAL on some computers: update the GAL in Outlook. Tools/Send&Receive/Update address book. Make sure you update all entries.