We have received several reports that Microsoft Lync (version 14.x) was constantly requesting a Keychain Password and displaying the following dialogue box:
The blocked out area shows the user's e-mail address.
On working systems there was an "OC_KeyContainer" in Keychain:
As well as a saved password in Keychain:
On system that had a problem these items were missing.
The solution we found was to go into ~/Library/Keychains and delete the "OC_KeyContainer_[user's e-mail address].
Remember that on 10.7 and above the user's library folder is hidden and you must show it by opening Terminal and typing "chflags nohidden /Users/[user's home folder name]/Library
After deleting the OC_KeyContainer file, launch Lync and log in and you should no longer receive the Keychain pop-up.
If you open Keychain Access.app you will notice that a new OC_KeyContainer Keychain and password have been created.
Note: if the OC_KeyContainer Keychain and password already exist in Keychain Access.app, delete them before removing the file from the user's Library folder.
Showing posts with label Keychain. Show all posts
Showing posts with label Keychain. Show all posts
Wednesday, October 30, 2013
Monday, February 18, 2013
Mountain Lion Server: An SSL error has occurred and a secure connection to the server cannot be made
After a recent Server.app update I was unable to log into a Mountain Lion server.
I deleted Server.app from the Applications folder and downloaded it again from the App Store. When I launched Server.app after the download it asked for the administrator credentials and then displayed the error "An SSL error has occurred and a secure connection to the server cannot be made."
My solution was to open Keychain Access, click on "System" (under Keychains) and then "Keys" (under Categories) and delete all the keys referencing my server name. This includes both public and private keys so OS X will prompt if you really, really, want to do it.
I also removed the certificates for the server under System/My Certificates as well as "com.apple.servermgrd".
I crossed my fingers and restarted the server. I logged in as local admin, launched Server.app and was able to configure it normally. After the server was up and running I looked in Keychain Access and all the certificates had been re-populated.
Apple's KB on the problem wins the prize for the least helpful tech note ever. You can see for yourself here: http://support.apple.com/kb/TS4493. All they suggest is upgrading to Server 2.2.1. Guess what I was running when I encountered the error? 2.2.1. What upgrade locked me out of my server? 2.2.1. Thanks guys!
I deleted Server.app from the Applications folder and downloaded it again from the App Store. When I launched Server.app after the download it asked for the administrator credentials and then displayed the error "An SSL error has occurred and a secure connection to the server cannot be made."
My solution was to open Keychain Access, click on "System" (under Keychains) and then "Keys" (under Categories) and delete all the keys referencing my server name. This includes both public and private keys so OS X will prompt if you really, really, want to do it.
I also removed the certificates for the server under System/My Certificates as well as "com.apple.servermgrd".
I crossed my fingers and restarted the server. I logged in as local admin, launched Server.app and was able to configure it normally. After the server was up and running I looked in Keychain Access and all the certificates had been re-populated.
Apple's KB on the problem wins the prize for the least helpful tech note ever. You can see for yourself here: http://support.apple.com/kb/TS4493. All they suggest is upgrading to Server 2.2.1. Guess what I was running when I encountered the error? 2.2.1. What upgrade locked me out of my server? 2.2.1. Thanks guys!
Labels:
10.8,
Keychain,
Mountain Lion,
OS X,
OS X server,
Server.app,
SSL
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