Wednesday, October 29, 2008

Entourage fails to launch (bouncing icon)

Attempting to launch Entourage results in the icon bouncing a couple of times and then nothing.

Check the Console error log: if there is a reference to Stuffit libraries (or anything refering to Stuffit) do a Spotlight search and delete EVERYTHING with Stuffit in the name.

This is a known problem with Entourage 2004 and Stuffit 10 although we have seen it with later version of Stuffit too.

UPDATE:  We encountered the same problem in Istanbul and the work-around was to go to /Library/CMFSupport and delete the file StuffitEngineShell.cfm.  Note: a Spotlight search failed to find this file!

1 comment:

Jenny said...

These are several reasons those can corrupt to Entourage database like dirty shutdown, human error or many more. But to repair data of corrupted entourage file is a tough and time consuming task to i always prefer to use third part tools for that. Once such tool is - http://www.stellarservertools.com/entourage-repair.php