Tuesday, May 12, 2015

Preview and Adobe CC Applications Crashing on Launch: OS 10.10 Yosemite

We received a report from an office that 9 out of 10 brand-new MBPs with default Apple Yosemite builds were experiencing crashes when attempting to open documents in Preview.  Additionally, after installing Adobe CC 2014 none of the Creative Suite apps would launch.

Looking at the console log we found that Quicklook was crashing and re-spawning several times a second:


Expanding the line item we saw that Quicklook was unable to set its current working directory:


It turns out that a symlink to /private/tmp was missing.  We navigated to the root directory and recreated it using the following command:

sudo ln -fs /private/tmp /tmp

After a restart we saw that  Quickview crashes had stopped and we were able to open both Preview and Adobe CC applications.